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April 2020

The Pulse of the Partnership

A Message from David McElroy, President and Chief Executive Officer of North America General Insurance

AIG is taking action in response to the COVID-19 crisis addressing the safety and health of our colleagues and preserving business continuity and the quality of technical expertise and service that defines our company. 

We recognize the challenges you and our mutual clients are facing today. Our commitment and dedication to you remain the same. 

AIG is well positioned to help you solve your client’s insurance needs and deliver on our claims promise. With the support of Chris Lang, Tony Tam and Yogi Amar, we are pleased to provide this first edition of Teamworks as a resource to you.

Best regards,

David McElroy
President and Chief Executive Officer
North America General Insurance


Retail Property Update

AIG is dedicated to being the property underwriter of choice for your domestic and global middle market (SME) and risk management accounts. 

Up to $1B may be deployed on a shared, layered or 100% basis in primary/excess positions on the right accounts. The deployment of capacity, size and positioning thereof will depend on the risk quality, occupancy hazards, client commitment to risk management principles, data completeness/quality and loss experience of each account. 

We are at the forefront of addressing key issues for insureds. Most recently, we were one of the first insurance carriers to implement affirmative cyber underwriting strategies globally.  Our retail property insureds can purchase or exclude coverage expressly for physical and/or non-physical cyber-related losses—and achieve vital coverage certainty. We will continue to lead in underwriting by addressing topical issues affecting buyers. 

With clear and consistent risk appetites worldwide, we are committed to delivering differentiated value to our brokers and insureds by providing open communication, coverage flexibility, claims and engineering excellence and multinational services.

To learn more, download our new property marketing collateral.

We encourage you to communicate with your teams that AIG is committed to providing a consistent risk appetite, visit our U.S. risk appetite website at\usriskappetite.

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Marsh and AIG Success Stories 

Perseverance and Partnership Leads to Property Win
Despite a strong relationship AIG enjoyed with a casino and race track operator’s  risk manager, AIG was unable to win the account’s property business in 2018--but AIG kept the opportunity on its radar. In partnership with Marsh Philadelphia, meetings were scheduled to discuss the account’s property business and to gain support for placing part of the property tower with AIG. The meetings paid off: AIG now writes 10% of the $725 million program, for a $1.48M win.  This was a true Marsh and AIG team effort, congrats team!

Client Focus Wins Property Account
Meetings were conducted with the client early in August to understand the client’s renewal goals. The AIG team worked closely with Marsh to put together a quota share line on the primary that included AIG fronting the multinational program and leading the engineering plan for $1.05M in underwriting and fronting program fees.  Congrats to the Marsh and AIG teams for a job well done! 

Responsiveness Results in Casualty Win
Congratulations to the Marsh and AIG teams who worked together to provide a car rental company with the competitive pricing, terms, conditions and the long-term commitment it was seeking  for general liability, voluntary compensation and employers liability coverages. Great job team for getting this win over the finish line! 

Collaboration Leads to AIGRM Win
A private, family owned diversified holding company and long term AIG client  was seeking a creative solution.  AIG and Marsh worked closely together to ensure that the program structure and terms and conditions met the clients’ needs.  Kudos to Marsh and AIG teams for a $1.78M win! 

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Did you know that AIGRM has been a leader in the National Account space for more than 40 years and has pioneered solutions to address complex or difficult to insure risks such as bespoke loss sensitive structures, global fronted and captive programs, blended or alternative solutions and unique collateral alternatives? AIGRM stands ready to assist you and your clients. Contact Gary Shertenlieb, Distribution and Client Engagement, AIGRM to learn more.  

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Your AIG Team

Our U.S. Field structure, led by our regional Zone Presidents, is the cornerstone of how we deliver our products and services to our brokers and clients. They are here to ensure we have an effective trading relationship with you. The team is reaching out regularly to your local offices and welcome your inquiries.    

View our U.S. Zone map and key contacts

Please feel free to share this newsletter within your organization.

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American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

Additional information about AIG can be found at | YouTube: | Twitter: @AIGinsurance | LinkedIn: These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this newsletter.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.