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May 2020

The Pulse of the Partnership

A Message from David McElroy, President and Chief Executive Officer of North America General Insurance

AIG is taking action in response to the COVID-19 crisis addressing the safety and health of our colleagues and preserving business continuity and the quality of technical expertise and service that defines our company. 

We recognize the challenges you and our mutual clients are facing today. Our commitment and dedication to you remain the same. 

AIG is well positioned to help you solve your client’s insurance needs and deliver on our claims promise. With the support of Mark Moitoso and Crystal Lynn, we are pleased to provide this first edition of Teamworks as a resource to you.

Best regards,

David McElroy
President and Chief Executive Officer
North America General Insurance


Retail Property Update

AIG is dedicated to being the property underwriter of choice for your domestic and global middle market (SME) and risk management accounts. 

Up to $1B may be deployed on a shared, layered or 100% basis in primary/excess positions on the right accounts. The deployment of capacity, size and positioning thereof will depend on the risk quality, occupancy hazards, client commitment to risk management principles, data completeness/quality and loss experience of each account. 

We are at the forefront of addressing key issues for insureds. Most recently, we were one of the first insurance carriers to implement affirmative cyber underwriting strategies globally.  Our retail property insureds can purchase or exclude coverage expressly for physical and/or non-physical cyber-related losses—and achieve vital coverage certainty. We will continue to lead in underwriting by addressing topical issues affecting buyers. 

With clear and consistent risk appetites worldwide, we are committed to delivering differentiated value to our brokers and insureds by providing open communication, coverage flexibility, claims and engineering excellence and multinational services.

To learn more, download our new property marketing collateral.

We encourage you to communicate with your teams that AIG is committed to providing a consistent risk appetite, visit our U.S. risk appetite website at\usriskappetite.

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Lockton and AIG Success Stories 

Perseverance Leads to Property Placement
Working closely with Lockton, AIG identified an account, a global manufacturer, as one the carrier was interested in winning back. Lockton and AIG worked together to provide the client with favorable terms and conditions that resulted in a $410,000 property win. Kudos to this Lockton and AIG team effort!

Swift Response to Client’s Needs Results in Property Win
A packaging solutions provider was looking to fill a hole in its primary insurance layer, where a competitor went from 100% to a very small primary share on the program. Lockton and AIG worked closely together to provide a solution and AIG was able to turn around a quote, within a matter of days that met the client’s needs. Congrats to the Lockton and AIG teams who won $170,000 in new business and a satisfied client.

Communication Leads to Excess Casualty Win
During an AIG and Lockton Kansas City meeting, an opportunity for AIG to participate on a telecommunications company’s program was discussed. When a competitor pulled out of the market, Lockton and AIG worked together to step in and present a favorable quote to the client, resulting in an excess casualty win. 

Growing WorldRisk® Together
With AIG and Lockton’s commitment to growing our WorldRisk relationship, local AIG underwriting and Lockton teams have been working together on a regular basis to identify opportunities. This collaboration has led to many wins including one with a security solutions provider, where AIG and Lockton identified and working on a proposal for this insured, winning $1M in General Liability, Auto, Foreign Compensation, Property and locally added policies for General Liability and Employer’s liability in the UK. Great collaboration team!

AIGRM’s Creative Solution Meets Clients Needs
A global animal health company’s incumbent umbrella carrier was planning to decrease limits capacity and raise the attachment point on the Auto. Lockton and AIG worked together on a creative solution and were able to present a competitive quote with favorable limits and pricing.  The quote included a multi-year agreement on premium and collateral, with support from AIGRM credit. Great job Lockton and AIG teams!

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Did you know that AIGRM has been a leader in the National Account space for more than 40 years and has pioneered solutions to address complex or difficult to insure risks such as bespoke loss sensitive structures, global fronted and captive programs, blended or alternative solutions and unique collateral alternatives? AIGRM stands ready to assist you and your clients. Contact Gary Shertenlieb, Distribution and Client Engagement, AIGRM to learn more.  

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Your AIG Team

Our U.S. Field structure, led by our regional Zone Presidents, is the cornerstone of how we deliver our products and services to our brokers and clients. They are here to ensure we have an effective trading relationship with you. The team is reaching out regularly to your local offices and welcome your inquiries.    

View our U.S. Zone map and key contacts

Please feel free to share this newsletter within your organization.

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American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

Additional information about AIG can be found at | YouTube: | Twitter: @AIGinsurance | LinkedIn: These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this newsletter.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.