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April 2020

The Pulse of the Partnership

A Message from David McElroy, President and Chief Executive Officer of North America General Insurance

AIG is taking action in response to the COVID-19 crisis addressing the safety and health of our colleagues and preserving business continuity and the quality of technical expertise and service that defines our company. 

We recognize the challenges you and our mutual clients are facing today. Our commitment and dedication to you remain the same. 

AIG is well positioned to help you solve your client’s insurance needs and deliver on our claims promise. With the support of Brian Wanat and Comanche Weaver, we are pleased to provide this first edition of Teamworks as a resource to you.

Best regards,

David McElroy
President and Chief Executive Officer
North America General Insurance


Retail Property Update

AIG is dedicated to being the property underwriter of choice for your domestic and global middle market (SME) and risk management accounts. 

Up to $1B may be deployed on a shared, layered or 100% basis in primary/excess positions on the right accounts. The deployment of capacity, size and positioning thereof will depend on the risk quality, occupancy hazards, client commitment to risk management principles, data completeness/quality and loss experience of each account. 

We are at the forefront of addressing key issues for insureds. Most recently, we were one of the first insurance carriers to implement affirmative cyber underwriting strategies globally.  Our retail property insureds can purchase or exclude coverage expressly for physical and/or non-physical cyber-related losses—and achieve vital coverage certainty. We will continue to lead in underwriting by addressing topical issues affecting buyers. 

With clear and consistent risk appetites worldwide, we are committed to delivering differentiated value to our brokers and insureds by providing open communication, coverage flexibility, claims and engineering excellence and multinational services.

To learn more, download our new property marketing collateral.

We encourage you to communicate with your teams that AIG is committed to providing a consistent risk appetite, visit our U.S. risk appetite website at\usriskappetite.

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Aon and AIG Success Stories 

Responsiveness and Competitive Program Results in Property Placement
AIG had lost the account, a global payments technology company in 2016 to a competitor, who wrote the account 100% when the account historically was on a quota share program. The client was interested in marketing their account given inconsistencies in servicing they were experiencing with the incumbent.  Aon San Francisco reached out to AIG, who used its engineering expertise and experience to quickly analyze the risk exposure. Working closely together, Aon and AIG were able to negotiate key terms to put together a competitive program resulting in a $1M property account. Great job Aon and AIG teams!

Staying Connected Results in New Property Business
Two years ago, AIG and a consumer electronic store chain parted ways amicably and stayed in touch. Due to the maintained relationship, when an opportunity to add some capacity to the tower was available, AIG and Aon Chicago were able to work together  to negotiate an attachment and price that all three parties agreed to, resulting in $230,000 of new property business.  

Teamwork Leads to Excess Casualty Win
Given the unique challenges of an account’s risk exposure, Aon Chicago and AIG worked together to gather the appropriate information to help AIG become more comfortable with the risk, so that a void in the program could be filled.   AIG’s interest in the account and Aon’s willingness to collaborate closely with AIG was highlighted to the senior leadership teams of both organizations whose support was instrumental in this win. Congrats Aon and AIG teams! 

Responsiveness and Collaboration Results in AIGRM Win
During meetings with AIG and the Aon Charlotte office, an entertainment client was looking for a creative solution to address its risk needs. Aon and AIG worked closely together to quickly provide the client with various options that would meet its needs, along with competitive pricing and collateral terms. The client appreciated the quick turnaround time and creativity. This collaboration resulted in a $1.7M AIGRM win. 

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Did you know that AIGRM has been a leader in the National Account space for more than 40 years and has pioneered solutions to address complex or difficult to insure risks such as bespoke loss sensitive structures, global fronted and captive programs, blended or alternative solutions and unique collateral alternatives? AIGRM stands ready to assist you and your clients. Contact Gary Shertenlieb, Distribution and Client Engagement, AIGRM to learn more.  

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Your AIG Team

Our U.S. Field structure, led by our regional Zone Presidents, is the cornerstone of how we deliver our products and services to our brokers and clients. They are here to ensure we have an effective trading relationship with you. The team is reaching out regularly to your local offices and welcome your inquiries.    

View our U.S. Zone map and key contacts

Please feel free to share this newsletter within your organization.

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American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

Additional information about AIG can be found at | YouTube: | Twitter: @AIGinsurance | LinkedIn: These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this newsletter.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.